Name: Ditto
Address: 1020 Ridge Avenue, Pittsburgh, PA, 15233, US
Telephone: +1 412-434-6666

The Production & Shipping Coordinator will be responsible for:

Meticulously prepare items for shipment against Orders/Tickets, ensuring precise quantities and accurate destinations.
Conduct thorough inspections of Orders/Tickets for adherence to shipping requirements, meticulously recording any quantity or recipient discrepancies.
Skillfully prepare shipments for postal or commercial transportation, meticulously selecting appropriate shipping materials, packing items securely, and ensuring packages arrive as defined on the Ticket.
Ensure timely processing of all Ditto jobs, strictly adhering to defined SLAs.
Maintain real-time updates of shipping records for transparency and alignment.
Efficiently sort, count, package, label, and log inventory slated for shipping.
Conduct rigorous quality control on packaged and printed materials, reviewing packaging for strict adherence to shipping guidelines. Re-box items that have been inappropriately packaged.
Thoroughly trace lost shipments and handle customer claims, providing proof of delivery documents upon request. In the event of issues.
Provide clear directions to the Order Owner for orders requiring special shipping considerations.
Monitor shipping methods/materials, identifying opportunities for cost savings and increased efficiency.
Proactively manage shipping material usage and stock, submitting reorder requests as needed.

Monitor Door 2/Loading Dock Bell/Ring, responding to FedEx and UPS deliveries.
Execute swift updates to Receiving orders, meticulously following instructions for deliveries, inventory, and warehouse management.
Promptly update Order status to alert the Owner that the package has been received.
Conduct thorough inspections of packages for in-transit damage and verify accuracy.

Maintain impeccable organization and cleanliness in the Shipping, Quick-Pick, and Client Warehouse areas, ensuring Locations are consistently well-maintained.
Strictly follow established department policies and procedures, communicating through appropriate channels such as Orders (comments and statuses).
Perform miscellaneous job-related duties with efficiency and dedication.

Proficiency with all shipping software, including FedEx Ship Manager, FedEx Insight, Quantum View, UPS WorldShip Software, and Ditto’s internal /board tools.
Excellent communication and organizational skills.
Exceptional attention to detail.
Strong ability to work independently.
Team-oriented with excellent problem-solving abilities.
Flexibility and adeptness in multitasking.
Capability to stand for extended periods and lift to 75 pounds.